Frequently Asked Questions
Q. What is the process to purchase a book online?
Ans: To purchase books online from our website please follow the following steps:
| Search your book from different search options, title wise, author wise or ISBN wise.
| Mention quantity in “Qty” field and press "Add to cart" button, after pressing add to card your selected book get transferred into your shopping cart.
| Do same for each selected books as per your need.
| If you want to remove a book from cart press remove button.
| Click on "Check out" button, now you have detail about your selected books.
| Click on Proceed checkout.
| If you are registered user then please login with given user name and password. And press on "Place Order now".
| Now from here you will be redirected to CCAvenue payment gateway for online transactions.
| Cross-check all fields and choose payment mode and follow the instructions as mentioned on page.
Note: Never use "Back" or "Refresh" button during redirection or at payment gateway pages.
Q. What happen if my transaction completed successfully?
Ans: After successful transaction you will get an e-mail from CCAvenue regarding your order confirmation and shopping amount will charged from your selected account. You can check your order status on our site with given order number.
Q. If online transaction completed without giving proper response about order?
Ans: In this case, you will get an email from CCAvenue about your transaction. If you do not receive any e-mail from CCAvenue regarding your transaction, it means your transaction has not completed successfully and you haven't been charged for such transaction.
Q. How much time it will take to deliver ordered book?
Ans: Generally it takes 7 to 10 working days.
Q. How to know my order status?
Ans: Just login with your jaypeebrothers user ID and password, give your order number (as given on your email) and you will get order status with shipping details also and other necessary information. After login, you can also send a query for your order.
Q. How to get regular email alert for new releases from my area of specialties?
Ans: Click on "Email Alert" option from home page. Fill required information, choose your categories from given list and click on "subscribe for new releases".
Q. What are the criteria's to search a particular book?
Ans: You can search a book from home page search option, advance search and from each shopping pages. The search criteria’s are: Book Title, Book ISBN, Author, and Specialty.
Q. How to cancel online order?
Ans: You can cancel your order on same day of purchase by login "Order Status" by sending your query for cancellation.
Q. How to get my password of user account on jaypeebrothers.com?
Ans: Once you added your books to cart then proceed to checkout. On this page you can update your personal information and password. You will get your password on your registered email address with us.
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